Booking Conditions
Gazelle Travel Ltd “Go2Tanzania”
BOOKING CONDITIONS
These Booking Conditions, together with our privacy policy and where your holiday is booked via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Gazelle Travel Ltd trading as Go2Tanzania (“Go2Tanzania,” “we,” or “us”) Company registered in England Company No: 1526617 our registered office is Gazelle House, 15 North Parade, Bradford, BD1 3JL.
Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
a)He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
b) He/she consents to our use of information in accordance with our Privacy Policy;
c) He/she is over 18 years of age and resident in theUnited Kingdomand where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
d) Where the lead passenger is under 18 years old. A parent or guardian of the lead person must sign the booking form on their behalf.
Booking and Paying For Your Arrangements
A booking is made with Go2Tanzania when a) you tell us that you would like to accept our written or verbal quotation, and b) you pay us a deposit (or if booking within 10 weeks of departure, full payment) and c) we issue you with a booking confirmation email. A binding contract will come into existence as soon as we have issued you with a booking confirmation that will confirm the details of your booking. Upon receipt, if you believe that any details on the confirmation (or any other document) are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out. The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 10 weeks prior to scheduled departure for all itineraries. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out below will become payable.
Itinerary
We provide packages of “international flights, transfers, and accommodation and excursion itineraries only” we do not under any circumstances provide internal flights. Your “Itinerary” includes ground transfers from your itinerary destinations, (unless otherwise outlined,) accommodation and scheduled excursions.
Any flights, excursions, transfers purchased locally in the country of arrival do not form part of your package. Your contract will be with the provider of the services. We do not act as Principal in this respect. We may assist you in locating a particular service which you require in country. We act as agent in this regard.
Insurance
Adequate travel insurance including cancelation and repatriation cover is a requirement of all our programs is vital. You are free to purchase an appropriate policy. Your full and comprehensive policy must include but is not limited to the cost of your holiday, medical assistance and treatment and cash carried. You must provide details of your policy to us before you travel. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, including any cancelling prior to departure in respect of which insurance cover would otherwise have been available.
Accuracy
We endeavour to ensure that all the information and prices both on our website and in our marketing literature are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances, for example, increases in National Park Fees, Hotel and Lodge Accommodation. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
We reserve the right to amend the price of unsold itinerary at any time and correct errors in the prices of confirmed itineraries.
The price of your confirmed itinerary is subject at all times to changes in transport costs such as fuel, to cost changes arising from government action such as changes in VAT or any other government imposed changes; and to changes in currency exchange rates and to dues, taxes any or all of which may result in a variation of your itinerary price. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person. If this means that you have to pay an increase of more than 10% of the price of your confirmed travel arrangements (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another itinerary if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. There will be no change made to the price of your confirmed itinerary within 30 days of your departure nor will refunds be paid during this period.
Should the price of your itinerary go down due to the changes mentioned above, by more than 2% of your confirmed itinerary cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Game Park and Accommodation Surcharge
The price of your confirmed itinerary is subject to change in accommodation and national park costs at all times. This is due to the fluctuating pricing nature of developing counties such asTanzania. If our supplier increases the costs of the services supplier until 30 days prior to departure we reserve the right to pass this cost on to you. We will absorb and you will not be charged for any increase equivalent to 2% the price of your travel arrangements. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your confirmed travel arrangements (excluding any amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another itinerary if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. There will be no change made to the price of your confirmed itinerary within 30 days of your departure nor will refunds be paid during this period.
Jurisdiction and Applicable law
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England andWales. You may however, choose the law and jurisdiction ofScotlandorNorthern Irelandif you live in those places and if you wish to do so.
Cutting your itinerary short
If you are forced to return home early, we cannot refund the cost of any services you have not used. If you cut short your itinerary and return home early in circumstances where you have no reasonable cause for complaint about the itinerary we will not offer you any refund for that part of your itinerary not completed, or be liable for any associated costs you may incur. Any cancellation made by you due to a complaint must be first informed to our local staff. Reasonable time must be provided to them to enable them to resolve your issues otherwise no refund will be made. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
Changes by You
If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee as well as any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee (shown below) will be payable. If you are prevented from travelling it may be possible to transfer your booking to another suitable person provided that written notice is given. An administration fee will be charged, details available upon request.
Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
If you cancel your itinerary
If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices at Gazelle House, 15 North Parade,Bradford,BD1 3JL.
We recommend that you use recorded delivery. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling excluding insurance premiums and amendment charges which are not refundable in the event of the person(s) to whom they apply cancelling.):-
Days Prior to Departure
List of cancellation charges
More than 56 days- Deposit only
56 to 29 days- 50% the cost of the booking
28 to 15 days- 75% the costs of the booking
14 days or less- 100% the cost of the booking
Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.
If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you) providing we are notified not less than two weeks before departure and you pay an amendment fee of £80 and meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers. If you are unable to find a replacement, cancellation charges as set out will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.
If We Change or Cancel Your Itinerary
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. However, we will not cancel your travel arrangements less than 3 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. Examples of “minor” changes include a change of accommodation, but not change in location (50 mile radius) and grading of the accommodation. A minor change will include a reversing the itinerary.
Examples of “major changes” include the following when made before departure; a change of the itinerary area for the whole or a significant part of your time away, a change of outward departure time or overall length of your itinerary of more than 48 hours, further examples of “major changes” include changes to your itinerary which involved change in location, changes in the standard of your accommodation.
If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of i) (for major changes) accepting the changed arrangements ii) having a refund of all monies paid or iii) accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.
If we make a major change or cancel, less than 56 days before departure, we will also pay compensation as detailed below:
Date within which a major change is notified to you (per person).
More than 56 days- NIL
56 to 29 days- £10
28 to 15 days-£20
14 days or less- £30
The compensation that we offer does not exclude you from claiming more if you are entitled to do so. We will not pay you compensation where we make a major change or cancel more than 8 weeks before departure or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation. Please note: where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable. In no case will we pay compensation if accommodation is offered by us and accepted by you with a higher price than that originally booked in the same location where no additional payment is made by you.
Very rarely, we may be forced by “force majeure” to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.
Force Majeure
Note on Force Majeure: Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. We will follow the advice given by the Foreign Office.
Balloon Flights
We act as Agent in respect of all Balloon Flights booked inTanzania. You were advised of this at the time of booking, that we act as Agent in respect of all Balloon Flights booked. This means that for all balloon safaris your contract will be with the supplier of the arrangements in question for example, Serengeti Balloon Safari.
Special Requests
Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.
Disabilities and Medical Problems
We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. We require a medical declaration from your Doctor to confirm you are able to complete our programs. These will be reviewed by our nominated Doctor who will have the final decision, based on the conditions of the project and any comments from your Doctor etc. as to if you are able to proceed. Due to your medical confidentiality we may only be advised of the decision and suggest contracting your medical advisor for any additional information. To enable this, your completed medical forms must be provided 56 days prior to departure. A cancelation based on provision of medical forms after this date, will incur the above cancellation penalties.
There are no professional medical facilities on our projects. Professional medical care may be up to 12 hours from our locations. Therefore Go2Tanzania is not responsible for providing you with medical evacuation cover. This should be sought through your insurance provider. Go2Tanzania where reasonably possible, will endeavour to assist you reaching the evacuation point as advised by your insurance provider.
Risks
Travelling in developing countries is more risky than staying at home. By the very nature of the itinerary you have chosen with Go2Tanzania, you accept and acknowledge that the nature of the itinerary is not of a typical ‘package holiday.’
You agree to observe all instructions and guidelines issued by Go2Tanzania, or its staff.
Your itinerary may contain elements where strenuous and physical activities are included. All participants must have a reasonable standard of personal fitness. If for any reason you are not of reasonable fitness you must inform us at the time of booking.
All participants must make us aware of any medical conditions, illnesses or allergies that they have and any prescribed drugs or medication they are taking at the time of booking and upon with the group leader on arrival at itinerary starting point.
If you are unsure as to whether or not any medical condition that you may have will be affected by the itinerary then medical advice must be sought before booking your holiday. Under no circumstances will our leaders guide anyone under the influence of alcohol, drugs or medication which may adversely affect their physical/mental abilities of the participant. We reserve the right to cancel the element of their itinerary for reason of participant intoxication; this is the decision of the leader on the day. We maintain the appropriate risk assessments. You therefore agree to abide by the fair direction of Go2Tanzania staff. If in their view your participation may adversely affect the safety of the group, or you have broken local laws or customs or encouraged others to do so, you will be removed from the program and returned to your departure airport. No refund will be payable in these circumstances.
Acceptance of risk
Your booking is accepted on the understanding that you realise the hazards involved in partaking on the itinerary.
You acknowledge that by the very nature of the activities you are exposed to an element of personal risk and that the activities are of a potentially hazardous and unpredictable nature above those associated with conventional holidays.
You therefore accept and consent to the risks inherent in the implementation of this contract and accept as reasonable the limitations of the Company’s responsibility as set out in these terms and conditions. All Participants agree to abide by all instructions given and decisions communicated to the Participant by the Go2Tanzania and Go2Tanzania staff to ensure the safety and wellbeing of all participants.
Go2Tanzania does not provide compensation for wear and tear, loss or damage to personal items or kit or medical infection or injury as a result of your participation on your itinerary.
Complaints
We make every effort to ensure that your travel arrangements run smoothly but if you do have a problem during your itinerary, please inform the relevant leader or supplier (e.g. your accommodation provided) immediately who will endeavour to put things right.
If your complaint is not resolved locally, please contact us on at Go2Tanzania, 15 North Parade, Bradford, BD1 3JL.within 7 days of your arrival back into the UK.
Failure to do so will affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at Go2Tanzania, 15 North Parade, Bradford, BD1 3JL within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
Our Responsibilities:
(1) Subject to these booking conditions, your itinerary arrangements will be performed using reasonable skill and care. Also, as long as they were acting within the course of their employment or carrying out work we had asked them to do; we will be responsible if our employees, servants or agents fail to perform your itinerary arrangements using reasonable skill and care. Please note that it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. If we, or our employees, servants or agents fail to perform your itinerary arrangements using reasonable skill and care, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees, servants or agents acts or omissions affected the overall enjoyment of your holiday), we will pay you reasonable compensation.
(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description which results from: -
(a)the act(s) and/or omission(s) of the person(s) affected;
(b)the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which ourselves, our employees, agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled.
(3) The services and facilities included in your itinerary will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice. The fact that services or facilities fail to comply with local orUKguidance or advice shall not of itself mean that the services or facilities in question have not been provided with reasonable skill and care.
(4) We limit the amount of compensation we may have to pay you if we are found liable under this clause:
(a) Loss of and/or damage to any luggage or personal possessions and money
The maximum amount we will have to pay you in respect of these claims is £25 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above or involving injury, illness or death
The maximum amount we will have to pay you in respect of these claims the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
(c)Claims in respect of international travel by air, sea and rail, or any stay in a hotel.
i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
ii) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
iii) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or accommodation provider for the complaint or claim in question.
(5) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
(6) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
(7) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) any business losses.
(8) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
Prompt assistance
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
Excursions
Excursions or other tours that you may choose to book or pay for whilst you are at your destination are not part of your package provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Financial security
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package booked from this brochure and for your return to the beginning of your itinerary in the event of our insolvency. We will refund any money you have paid to us for an advance booking.
We provide this security by way of an ATOL. This means that in respect of all arrangements in the unlikely event of our insolvency, you will not be stranded abroad. Go2Tanzania holds an Air Tour Organisers Licence ATOL issued by the Civil Aviation Authority ATOL 4067. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.
Local Customs and other Local Information relevant in Tanzania
Please rememberTanzaniais still a developing country and as such standards of lodges hotels and cuisine will not be the same as you are used to. In some of the hotels and lodges inTanzania, the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on this source.
Hotels do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may occur. We ask that you please be mindful and patient. Water is a very scarce resource inTanzania. Many roads inTanzaniaare unmade therefore dust and bumps do occur.
In many hotels, especially beach resorts ‘insects’ in the rooms (eg. cockroaches, mosquitoes, lizards, spiders etc) are almost inevitable. It should not be taken as a sign of dirtiness, simply a fact of life inTanzania. Views from some hotel rooms may be partly obscured by palm trees and other vegetation that grows very quickly in tropical climates, so please take this into consideration when views are described.
Passport, Visa and Immigration Requirements and Health Formalities
It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements and other immigration requirements for you and your party are your responsibility and you should confirm these with the relevant Embassies and/or Consulates.
We can provide general information about any health formalities required for your trip but you should check with your own doctor for your own specific circumstances. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to indemnify us in relation to any costs which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting.
For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk
It is your responsibility to check visa requirements for your destination. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk
The Foreign and Commonwealth Office (FCO) provide up to date information on safety issues worldwide, visit www.fco.gov.uk/knowbeforeyougo
Non British Citizens, including other EU nationals, should contact the Embassy, High Commission or Consulate of your destination, for up to date advice on passport requirements. on British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Delays and other travel information
If you or any member of your party misses your return flight to theUKfor whatever reason it is your responsibility to contact us immediately. We will then endeavour to assist you in booking alternative arrangements at your soonest possible convenience (subject to these booking conditions).
We would recommend contacting your airline. If you are delayed in bound, and are travelling from an EU Airport, or with an EU registered carrier, your airline may provide refreshments and/or appropriate accommodation.
Outbound flights
Due to the risk of delay to international flights we always insist that you leave an 8 hours transfer window in order to minimise the risk of missing internal connecting flight transfers. If you advise us that you wish to leave less than an 8 hours transfer window at the time of booking, and your international outbound flight is delayed, which results in you missing your internal connecting flight you will be responsible for paying for the costs of further internal connecting flights.
You must seek to recover these costs directly from your insurer, or the international airline. We will not be liable to pay any compensation in the event that you miss your connecting flights which results in your holiday being affected.
Please note the existence of a “Community list” (available for inspection at http:/ec.europa.eu/transport/air-ban/listen.htm) detailing air carriers that are subject to an operating ban with the EU Community. Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline. If the airline does not comply with these rules you should complain to the Air Transport Users Council on 02072406061 www.auc.org.uk.
Data Protection
For the purposes of the Data Protection Act 1998 we are a data controller. In order to process your booking and to ensure that your travel arrangements can be properly performed we need to collect certain personal details from you. These will include, where applicable, the names and addresses of party’s members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. We must pass on your personal details including images to the companies and organizations who need to know them so that your holiday can be provided (for example your airline, hotels, transport companies, credit/debit company or bank). The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them or otherwise as required by law. Where you provide us with personal details such as those mentioned above, you consent to this information being used as described above. We are entitled to assume you do not object to our doing any of the things mentioned above unless you tell us otherwise in writing. We have appropriate security measures in place to protect the personal details you give us. We may have to pass your details to organisations outside the European Economic Area, (EEA); controls on data protection in these places may not be as strong as the legal requirements in this country.
You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request.